TERMS & CONDITIONS

Last updated: 15 November 2026

These Terms & Conditions apply to purchases made through the Janolo Jewellery website.

The website and Janolo Jewellery business are operated by Christine Janolo trading as Janolo Jewellery, a sole trader.

Business correspondence address:
Christine Janolo trading as Janolo Jewellery
Savoy House
Savoy Circus
London
W3 7DA
United Kingdom

Email: hello.janolojewellery@outlook.com

By placing an order through our website, you agree to these Terms & Conditions. Please read them carefully before placing your order.

Nothing in these Terms & Conditions affects your statutory rights as a consumer.

1. About Janolo Jewellery

Janolo Jewellery creates handmade jewellery in West London.

Many of our pieces are individually handmade and one of a kind. We also offer certain pieces on a made-to-order basis and may offer bespoke or personalised pieces.

The handmade nature of our jewellery is an important part of its character. Individual pieces may therefore display slight variations resulting from the making process or from the natural characteristics of the materials used.

2. Our Products

We take reasonable care to describe and photograph our jewellery accurately.

However, because our products are handmade and may incorporate natural or individually selected materials:

• colours and markings in gemstones, pearls and other natural materials may vary;
• handmade pieces may have subtle variations in shape, texture and finish;
• measurements and dimensions are approximate unless expressly stated otherwise; and
• colours may appear differently depending on your device, screen settings and lighting.

These natural and handmade variations do not necessarily constitute faults.

Where a product is described as one of a kind, the piece shown will normally be the individual piece supplied.

Where an item is described as made to order, the product will be made after your order is placed and reasonable variations between the photographed example and the finished handmade piece may occur.

None of the above affects your statutory rights where goods are faulty, not as described, not fit for purpose or otherwise fail to meet the requirements of applicable consumer law.

3. Gemstones, Pearls and Precious Metals

Where natural gemstones or pearls are used, variations in colour, markings, shape and appearance are normal characteristics of natural materials and help make each piece individual.

Where relevant, product descriptions will identify the principal materials used in a piece.

Jewellery should be cared for appropriately. Please see our Jewellery Care information for guidance on looking after your Janolo Jewellery.

4. Prices and VAT

All prices are displayed in pounds sterling (£).

Janolo Jewellery is not currently registered for UK VAT and no VAT is charged on sales.

If Janolo Jewellery becomes VAT registered in the future, all prices displayed to UK consumers will include UK VAT at the applicable rate unless expressly stated otherwise.

The price payable is the price displayed when you place your order, subject to correction of any obvious pricing error.

Any applicable delivery charges will be displayed separately before you complete your purchase.

If an obvious error occurs in the price or description of an item, we will contact you as soon as reasonably possible. We may cancel the order where appropriate and will refund any amount already paid for an item that we do not supply.

5. Placing an Order

When you place an order through our website, you are offering to purchase the items in your basket.

You should check your order carefully before submitting it, including:

• the item selected;
• size or other options;
• quantity;
• delivery address; and
• contact information.

After placing an order, you should receive an electronic acknowledgement.

We reserve the right not to accept an order where, for example:

• an item is no longer available;
• payment cannot be authorised;
• there has been an obvious pricing or product-description error;
• we are unable to deliver to the address provided; or
• we reasonably believe the order may be fraudulent or unauthorised.

If we cannot accept an order after payment has been taken, we will refund the amount paid.

6. Payment

Payment must be made using one of the payment methods available through our website.

Payment must normally be received before ready-to-ship jewellery is dispatched and before work begins on made-to-order, bespoke or personalised jewellery.

Payment transactions may be processed by third-party payment providers associated with our online store.

7. One-of-a-Kind Jewellery

Many Janolo Jewellery pieces are genuinely one of a kind.

Once a one-of-a-kind piece has been sold, we may not be able to supply an identical replacement.

If you contact us about reproducing a sold piece, we may sometimes be able to create something inspired by the original. However, availability of gemstones, pearls and other materials, together with the handmade process, means that an exact reproduction may not be possible.

8. Made-to-Order Jewellery

Some pieces are made to order rather than immediately available for dispatch.

An estimated making time will normally be stated on the relevant product page. This production time is separate from the delivery time.

Where we indicate, for example, a 2 to 3 week making time, this is our estimated production period before dispatch rather than a guaranteed delivery date.

Because each piece is handmade, occasionally production may take longer than estimated. If there is a significant delay, we will contact you.

9. Bespoke and Personalised Jewellery

Where we agree to create jewellery specifically to your individual requirements, we will confirm the relevant specifications, price and estimated timescale.

You are responsible for checking information such as names, wording, measurements, sizes, stone choices and other personalisation details before confirming an order.

Your normal change-of-mind cancellation rights may not apply to goods that are genuinely made to your specification or clearly personalised.

This exception does not remove your statutory rights where an item is faulty, not as described or otherwise fails to comply with consumer law.

A product being described as “made to order” does not necessarily mean that it is personalised. We will not treat an ordinary standard product as exempt from cancellation rights merely because we make it after receiving an order.

10. Sizing

Please check the sizing information provided on the relevant product page before ordering.

Because some Janolo Jewellery is handmade or made to order, resizing may not always be possible and may involve an additional charge.

If you are unsure about the appropriate size, please contact us at hello.janolojewellery@outlook.com before placing your order.

Where you provide us with a specific measurement for a bespoke or personalised item, you are responsible for ensuring that the measurement supplied is correct.

This does not affect your rights if we produce an item that does not correspond with the size or specification agreed with you.

11. Delivery

Available delivery methods, charges and estimated delivery times will be displayed during checkout or explained in our Delivery information.

The making time for a made-to-order item is in addition to the delivery time.

Please ensure that your delivery address is complete and correct.

We will send orders to the delivery address provided when the order is placed.

We are not responsible for delays caused by circumstances outside our reasonable control, but we will take reasonable steps to minimise the effects of any delay.

12. International Orders

Where international delivery is offered, customers are responsible for providing an accurate delivery address and complying with applicable local requirements.

International orders may be subject to import duties, taxes, customs charges or other fees imposed by the destination country.

Where these amounts are not collected by us at checkout, the recipient may be responsible for paying them.

International delivery may also take longer because of customs clearance or other procedures outside our control.

13. Your Right to Cancel

For most eligible goods purchased online, UK consumers have a statutory right to change their mind and cancel their order.

Generally, you can notify us that you wish to cancel within 14 days of receiving the goods, without having to provide a reason. After notifying us, you generally have a further 14 days to return the goods.

Certain exceptions apply, including to goods that are genuinely made to your individual specification or clearly personalised.

To exercise your right to cancel, please contact:

hello.janolojewellery@outlook.com

Please provide your name and order number so we can identify your purchase.

Full information about returns, exclusions, return postage and refunds is contained in our Returns & Refunds Policy, which forms part of these Terms & Conditions.

14. Returns and Refunds

Please refer to our separate Returns & Refunds Policy for detailed instructions.

Where a statutory cancellation right applies, we will process refunds in accordance with applicable consumer law.

For eligible online cancellations, this can include refunding the standard outbound delivery cost. If you selected a more expensive delivery service, we are not normally required to refund the additional amount above the cost of standard delivery.

This section and our Returns & Refunds Policy do not restrict your rights where goods are faulty, damaged or not as described.

15. Faulty or Damaged Items

We take pride in the quality of our handmade jewellery.

If your item arrives damaged, develops what you believe to be a fault, or is not as described, please contact:

hello.janolojewellery@outlook.com

Please provide your order details and, where possible, photographs showing the issue.

We will assess the matter and provide the appropriate remedy in accordance with your statutory rights.

16. Jewellery Care, Wear and Damage

Jewellery requires appropriate care.

Normal wear and tear, accidental damage, improper storage, exposure to chemicals, failure to follow reasonable care instructions or damage resulting from inappropriate use will not necessarily constitute a product fault.

Sterling silver can naturally tarnish. Gemstones and pearls can also vary in hardness and durability and may require particular care.

Please refer to our Jewellery Care page for more guidance.

Nothing in this section limits your statutory rights in respect of goods that were faulty when supplied or that otherwise fail to meet applicable legal requirements.

17. Repairs

If your Janolo Jewellery requires repair, please contact us before sending it to us.

Where possible, we will assess the item and advise whether a repair is available and whether there will be a charge.

Repairs required because of a manufacturing fault will be dealt with in accordance with your statutory rights.

Repairs resulting from accidental damage, misuse or ordinary wear and tear may be chargeable.

Please do not arrange for another jeweller to alter or repair the piece before contacting us if you believe there is an original manufacturing fault, as this may make it more difficult for us to assess the issue.

18. Intellectual Property

Unless otherwise stated, the designs, photographs, images, text, branding, graphics and other original content appearing on the Janolo Jewellery website belong to Christine Janolo trading as Janolo Jewellery or are used with appropriate permission.

You may view the website and use it for ordinary personal shopping purposes.

You must not reproduce, copy, commercially exploit, distribute or use our photographs, website content or original jewellery designs for commercial purposes without prior written permission.

19. Website Availability

We aim to keep our website accurate and available, but we cannot guarantee that access will always be uninterrupted or error-free.

We may alter, update or temporarily withdraw parts of the website where reasonably necessary.

Product availability can change, particularly because many Janolo Jewellery pieces are one of a kind.

20. Personal Information

We use personal information in accordance with our Privacy Policy.

Please read that policy for information about what personal information we collect, why we use it, who we may share it with and your data protection rights.

21. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms & Conditions is intended to exclude or restrict your statutory rights as a consumer.

We are not responsible for losses that we could not reasonably have foreseen when the contract was formed or for losses arising from circumstances outside our reasonable control, except where applicable law provides otherwise.

If you are purchasing jewellery as a consumer, these Terms & Conditions do not exclude any liability or remedy that cannot legally be excluded.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, services, website or legal obligations.

The version that applies to your purchase will normally be the version in force when your order is placed.

The latest version will be published on our website together with the date it was last updated.

23. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere in the UK, you may also benefit from mandatory rights and protections available under the law applicable to you.

Nothing in these Terms & Conditions is intended to deprive a consumer of any mandatory legal protections that apply to them.

24. Contact Us

If you have any questions about these Terms & Conditions, an order or a Janolo Jewellery product, please contact:

Christine Janolo trading as Janolo Jewellery
Savoy House
Savoy Circus
London
W3 7DA
United Kingdom

Email: hello.janolojewellery@outlook.com