Privacy policy

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Last updated: 15 November 2026

This Privacy Policy explains how Christine Janolo trading as Janolo Jewellery (“Janolo Jewellery”, “we”, “us” or “our”) collects, uses, stores and shares your personal information when you visit our website, contact us, make an enquiry or purchase jewellery from us.

We respect your privacy and are committed to protecting your personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018.

1. Who we are

For the purposes of UK data protection law, the data controller is:

Christine Janolo trading as Janolo Jewellery
Savoy House
Savoy Circus
London
W3 7DA
United Kingdom

Email: hello.janolojewellery@outlook.com

If you have any questions about this Privacy Policy or how we use your information, please contact us using the email address above.

2. Information we collect

Depending on how you interact with us, we may collect information including:

your name;
billing and delivery address;
email address;
telephone number;
details of products you order or enquire about;
order, transaction and payment information;
correspondence you have with us;
information you provide when requesting a bespoke, personalised or made-to-order piece;
information about how you use our website;
device, browser and IP address information;
cookie and similar technology information; and
marketing preferences.

When you make a payment, your payment information is processed through the payment services available through our online store. We do not need to receive or retain your complete payment card details ourselves.

3. How we use your information

We may use your personal information to:

process and fulfil your orders;
take payment and arrange refunds;
deliver your jewellery;
communicate with you about an order;
answer questions and enquiries;
deal with returns, repairs and complaints;
provide bespoke, personalised or made-to-order services where requested;
maintain appropriate business, accounting and tax records;
prevent or detect fraud and protect the security of our website;
operate and improve our online store;
understand how customers use our website; and
send marketing communications where we are permitted to do so.

UK data protection law requires businesses to determine an appropriate lawful basis for each purpose for which personal information is used.

4. Our lawful bases for using your information

Depending on the circumstances, we rely on one or more of the following lawful bases:

Contract
Where we need your information to process an order, take payment, deliver a product, deal with a return, or otherwise fulfil a contract with you or take steps at your request before entering into a contract.

Legal obligation
Where we need to retain or use information to comply with obligations imposed on us by law, including tax, accounting and consumer protection requirements.

Legitimate interests
Where using your information is reasonably necessary for the legitimate operation and protection of our business, provided those interests are not overridden by your rights and interests. This may include responding to enquiries, maintaining appropriate business records, improving our services and preventing fraud.

Consent
Where we ask you to consent to a particular use of your information, such as certain forms of electronic marketing or cookies where consent is required. Where processing is based on consent, you may withdraw that consent at any time.

5. Shopify and other service providers

Our online store is hosted using Shopify.

We may share personal information with service providers where this is necessary to operate our business and provide our services. These may include:

Shopify and ecommerce service providers;
payment processors;
banks and financial service providers;
delivery and postal companies;
IT, website hosting and technical service providers;
professional advisers such as accountants or legal advisers;
analytics and website security providers; and
government bodies, regulators, law enforcement agencies or other parties where disclosure is required by law.

We only share information where there is an appropriate reason to do so and do not sell your personal information as a standalone commercial product.

6. International transfers

Some of the businesses that provide services to our online store, including ecommerce, payment, technology and other service providers, may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps, or rely on our service providers to implement appropriate mechanisms, so that the information receives the level of protection required by applicable UK data protection law.

7. Cookies and website information

Our website may use cookies and similar technologies to operate the online store, remember preferences, maintain security, understand how visitors use the website and, where applicable, support marketing.

Some cookies are necessary for the operation of the website. Other cookies or technologies may be optional, depending on their purpose and applicable law.

Where required, you will be given the opportunity to manage your cookie preferences.

8. Marketing

If you choose to receive marketing communications from Janolo Jewellery, we may contact you about new pieces, collections, events, offers or other Janolo Jewellery news.

Where consent is required for electronic marketing, we will only send such communications with the appropriate consent.

You can unsubscribe from marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us at hello.janolojewelry@outlook.com.

Unsubscribing from marketing will not prevent us from sending necessary communications relating to an order you have placed.

9. How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting and tax requirements and dealing with disputes or enforcing agreements.

Different types of information may therefore be kept for different periods.

For example, information relating to transactions may need to be retained for the period necessary to satisfy applicable tax and accounting record-keeping requirements.

When we no longer need personal information, we will delete, anonymise or securely dispose of it as appropriate.

10. Keeping your information secure

We take reasonable measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

We also use third-party providers, including Shopify and payment providers, that maintain their own security measures for the information they process on our behalf or in connection with their services.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Your rights

Depending on the circumstances, UK data protection law gives you rights over your personal information. These may include the right to:

request access to your personal information;
ask us to correct inaccurate or incomplete information;
ask us to erase your personal information in certain circumstances;
ask us to restrict the way we use your information in certain circumstances;
object to certain uses of your information;
receive certain information in a portable format;
withdraw your consent where we rely on consent; and
raise a concern about how your personal information has been handled.

These rights do not apply in every circumstance and there may be legal reasons why we need to continue holding or using certain information.

If you would like to exercise any of your rights, please contact:

hello.janolojewellery@outlook.com

The Information Commissioner's Office guidance confirms that a privacy notice should explain these rights, including the right to withdraw consent where consent is relied upon.

12. Complaints

If you have any concerns about how we have used your personal information, please contact us in the first instance at:

hello.janolojewelry@outlook.com

We will consider your concern and aim to resolve it promptly.

You also have rights to raise data protection concerns with the UK's data protection regulator. Information about data protection rights and complaints is available from the Information Commissioner's Office.

13. Links to other websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of those websites. If you follow a link to another website, we recommend reading that organisation's privacy information before providing personal information.

14. Children's information

Our website and products are not specifically directed at children, and we do not knowingly seek to collect personal information from children for marketing purposes.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, legal obligations or the way in which we use personal information.

The latest version will be published on our website with the date on which it was last updated.